Frequently Asked Questions (FAQ)
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1. How can I place an order?
You can easily place an order by selecting a product, adding it to your cart, and completing the checkout process. Once your payment is successfully completed, you will receive a confirmation email with your order details.
2. What are the shipping costs?
At Nora Bristol, shipping is always free for all orders within the United States, regardless of the order amount. We aim to make shopping with us as simple and affordable as possible.
For more information, please see our Shipping Policy.
3. How long does delivery take?
We process and ship all orders within 1–2 business days. Delivery within the United States is free and typically takes 4–12 business days on average.
For more information, please see our Shipping Policy.
4. Can I return my order?
Yes, you may return your order within 30 days of receiving it, provided the product is unused, undamaged, and in its original packaging. To request a return, please contact us at info@nora-bristol.com or click Contact.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrectly delivered.
For more information, please see our Return Policy.
5. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery at info@nora-bristol.com and include clear photos of the damage. We will review the issue and provide an appropriate solution.
6. How can I cancel my order?
Once an order has been placed, it is processed as quickly as possible. If you wish to make a change, please contact us immediately.
If the order has already been shipped, it can no longer be canceled or modified. In that case, you may return the order after delivery in accordance with our Return Policy.
7. What payment methods do you accept?
We accept the following secure payment methods:
Credit Card (Visa, Mastercard, American Express)
Apple Pay
PayPal
Google Pay
For more information, please see our Payment Policy.
8. Where can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow the status of your order via Track Your Order.
9. Is my personal information safe?
Yes, we handle your personal information with the highest level of care. All data is processed securely and in accordance with applicable United States privacy and data protection laws.
For more information, please see our Privacy Policy.
10. How can I contact customer service?
You can contact our customer service team through the following channels:
Company Name: Nora Bristol
E-mail: info@nora-bristol.com
Phone: +1 (949) 418-4932
Address: 401 Newport Center Dr, Newport Beach, CA 92660, United States
Contact form: Click here